Alpina-Wheels are completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch using the contact page.
Our Contact details:
Racing – Carbon
1 Endsleigh Place, Clayton, Bradford, BD14 6RD United Kingdom
VAT No: GB 721 2914 61
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard, Switch, Delta, Solo. You may also chose paypal or bank transfer
GOODS CAN ONLY BE DELIVERED TO THE ADDRESS REGISTERED TO THE CARD HOLDER. THIS RULE IS LAID DOWN BY THE CREDIT CARD COMPANIES,FOR YOUR BENEFIT. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a conformation Email
Shipping And Handling
All orders are shipped airmail via Carriers UPS DHL Parcelforce or similar and you will be emailed the tracking number beforehand
All wheel Orders are normally constructed within 30 working days , all orders are made bespoke to the customers exact requirements ,We sometimes rely on external companies for ex stock parts In rare circumstances delivery times may be longer due to circumstances out of our control …
All alpina wheels are hand built , we will not send out any wheels that do not meet our strict quality control, if a part does not meet our quality control after the anodising and paint process , it may need to be re finished thus adding to the delivery time ( the above is very rare)
By accepting these terms you acknowledge that in extreme circumstances there could be a delay to the delivery schedule
We can not accept responsibility for shipping or customs delays ,
We can not accept responsibility for customs charges or import duty you may occur
We can not accept any responsibility for damage in transit by the shipping company, please select the insurance option at check out
If the wheels are returned to us due to non payment of customs charges a return delivery fee will be charged to the customer
We only supply wheels for the makes and models listed on the website, we can not be held responsible for incorrect fitment due to selecting the wrong option or for fitting to a bike the wheels was not designed for
Cancellations and amendments
Please be aware all Alpina and Jonich products are made bespoke to the customers requirements , After 3 days from accepted order we can not amend or cancel your order
After this time the construction will have commenced , and refunds or amendments will not be permitted
Credit Card Security
When an online order is placed, credit card numbers are not entered on the Alpina UK website, they are entered on our chosen payment providers’ websites which is either PayPal or sage Pay. For more information on how PayPal and sage Pay protect your payments please visit https://www.paypal.com or https://www.sagepay.co.uk.
We guarantee your satisfaction.
All products come with a 12 month warranty from date of purchase.
(EXCEPTIONS TO A FULL WARRANTY,DO APPLY ) No warranty is given to anodised or painted finish area of a wheel as this can be prone to stone chipping etc.
Warranty will be become void on wheels that have been kerbed or buckled through race conditions.
We recommend only to clean wheels with a mild soapy detergent and strongly advise against using car hand wash centres as many use Hydrochloric Acid
No alloy wheel cleaners should be used as many are very strong and can damage the finish to the wheel surface.
We can not guarantee the colour of the hubs will be the exact same colour tone as the rims and nipples
If you need to reach us, please visit the contact page or email firstname.lastname@example.org
ALPINA WHEELS does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.hmso.gov.uk/si/si2000/20002334.htm
EXCEPTIONS to this policy are when the item has been special ordered/tailor made to your requirements and so is Non Returnable