Terms

Alpina-Wheels UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch using the contact page.
Our Contact details:
ALPINA-WHEELS UK
Racing – Carbon
1 Endsleigh Place, Clayton, Bradford, BD14 6RD

Email: racing-carbon@sky.com
VAT No: GB 721 2914 61

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Switch, Delta, Solo. You may also chose paypal or bank transfer

GOODS CAN ONLY BE DELIVERED TO THE ADDRESS REGISTERED TO THE CARD HOLDER. THIS RULE IS LAID DOWN BY THE CREDIT CARD COMPANIES,FOR YOUR BENEFIT. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a conformation Email

Shipping And Handling
All Orders are shipped via Carriers UPS DHL Parcelforce or similar and you will be emailed the tracking number beforehand

Delivery Schedule
All wheel Orders are normally delivered within 4-6 weeks, all orders are made bespoke to the customers exact requirements , In rare circumstances delivery times may be longer due to circumstances out of our control …

All alpina wheels are hand built , we will not send out any wheels that do not meet our strict quality control, if a part does not meet our quality control after the anodising and paint process , it may need to be re finished thus adding to the delivery time ( the above is very rare)

By accepting these terms you acknowledge that in extreme circumstances there could be a delay to the delivery schedule

Conditions

We can not accept responsibility for shipping or customs delays ,

We can not accept responsibility for customs charges or import duty you may occur

We can not accept any responsibility for damage in transit by the shipping company, please select the insurance option at check out

We only supply wheels for the makes and models listed on the website, we can not be held responsible for incorrect fitment due to selecting the wrong option or for fitting to a bike the wheels was not designed for

Credit Card Security
When an online order is placed, credit card numbers are not entered on the Alpina UK website, they are entered on our chosen payment providers’ websites which is either PayPal or sage Pay. For more information on how PayPal and sage Pay protect your payments please visit http://www.paypal.com or http://www.sagepay.co.uk.

Guarantee
We guarantee your satisfaction.

All products come with a 12 month warranty from date of purchase.

(EXCEPTIONS TO A FULL WARRANTY,DO APPLY ) No warranty is given to anodised or painted finish area of a wheel as this can be prone to stone chipping etc.
Warranty will be become void on wheels that have been kerbed or buckled through race conditions.

We recommend only to clean wheels with a mild soapy detergent and strongly advise against using car hand wash centres as many use Hydrochloric Acid

No alloy wheel cleaners should be used as many are very strong and can damage the finish to the wheel surface.

We can not guarantee the colour of the hubs will be the exact same colour tone as the rims and nipples

Reaching Us
If you need to reach us, please visit the contact page or email racing-carbon@sky.com

Privacy Policy
ALPINA WHEELS UK does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

EXCEPTIONS to this policy are when the item has been special ordered/tailor made to your requirements and so is Non Returnable